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The Portrait
- High-res download
- Free printing guide
- 30-day money-back guarantee
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Your portraits
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Upload one photo of each person. We do the rest.
Your free portrait is waiting. Add your photos to make it.
Your portrait


Our work
Real reactions
How it works
One photo of each person, from your phone.
One light source and one grain across both faces.
The full-size file to download, or framed and posted from the US.
Money back within 30 days if it isn't what you approved
Start here
Add a photo of each person you want in the portrait.
Your portraits
Tap one to see it again.
Private & secureWe don't store your photos.
Your photos: 0 of 2
Photos that work best:
Only have a paper photo? Take a picture of it with your phone, then add that.
Any photo from your phone or computer. Up to 25 MB each.
Download it, or hang it
Digital download
Ready to hang
Choose a frame after you approve the portrait.
Black
Oak
CanvasFAQ
Yes. That is the majority of what we do.
No. One light source, one grain across both faces. And you approve your portrait first.
You see it first, and nothing is charged until you approve it. If what we deliver is not the portrait you approved, you get your money back: ask within 30 days of paying for the file, or of delivery for a print.
That is the normal case. We restore before we compose.
Your portrait is ready to see shortly after you send your photos. Once you pay, your full-size file arrives by email within 24 hours, or within 1 hour if you choose 1-hour delivery at checkout. Canvas orders print and ship from the US.
We print and frame it within 3 business days. Tracked delivery then takes 3 to 5 business days.
We use them only to make your portrait. We don't keep them.
Still wondering? Contact us

You approve it first. If what arrives isn't the portrait you approved, you get your money back.
Money back within 30 days if it isn't what you approved
4.9436 reviews
gifts, on us
Worth
Your free portrait from your unboxing video can be this one, as the digital file.
“It looks exactly like my dad. Not close. Exactly.”
“My mom cried. It’s the first photo of her and Grandpa together.”
“I was nervous to order. It’s even better in person.”
Your portraits
Proudly printed in the USA
30 days risk free.
Not the portrait you approved? Ask within 30 days for your money back.
1-year frame guaranteeEvery frame and canvas. A defect in how it was made? We send you a new one, free.
After you pay, our artists go back and digitally improve it, and we email you the finished portrait without the watermark within 24 hours. It is the same portrait you approved, never a different one.
A gift with every order: a second portrait of the same people, in a new setting, which we make from the portrait you approve. It comes by email with your portrait, within 24 hours. It is a digital file, so it is not printed or posted, even when you order a print. It does not change the price of your order. One comes with each order, however many portraits are in it.
Press "Change photos" and add a clearer photo of each person. Nothing is charged until you approve it, and the one you approve is the one you get. If what we deliver is not the portrait you approved, you have 30 days to ask for your money back.
The file is 4096 by 3277 pixels, or 3277 by 4096 standing up. That is 410 DPI at 8 by 10 inches, 293 at 11 by 14 and 205 at 16 by 20.
We print and frame it in the US within 3 business days, then send it by tracked USPS, UPS or FedEx service. Delivery normally takes 3 to 5 business days after printing.
We use them to make your portrait, and for nothing else. We do not keep them. They go to the studio that draws your portrait, and the only thing we keep is the finished portrait, for a year, so you can download it again. Ask, and we delete it sooner.
Included free with your order
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Your cart holds 10 portraits, the most one payment can take. Pay for these, then make more.
Included free with your order
Contact
Type the email you ordered with and we will send your portrait’s link again.
Tell us what is going on and we will reply by email within 1 working day. If it is about an order, add the order number from your thank-you page.
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Before your print is made
Someone else will want this on their wall too. Add an identical framed portrait for 50% less. We’ll make both together and ship them in the same box.
Get a second one for
50% off
By adding it you agree to our and .
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Before you go
Bring another pair of loved ones together, from new photos. You see it before you pay, and it arrives with your first portrait.
Your new portrait
Another portrait for
Any number of people, the same price.
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Add Frameline as a contactCan’t see our emails? Look in your Spam or Junk folder. Found one there? Tap “Not spam” so the rest come straight to your inbox.
If nothing saves in this app, use the download link in your email.
Your portrait opens from the link in the email we sent you after you paid.
Download your phone wallpaper, made for your phone’s screen. It opens as a picture: press and hold it to save it to your photos.
Your phone wallpaper comes with your portrait.
Your credit for your next portrait: . Enter it at checkout on your next order.
Our artists are carefully blending your photos to create a one-of-a-kind portrait you’ll love.
Your order
Film yourself opening the box, then send us the video here. As a thank you, your next portrait is free ( value).
Your portrait
This app cannot save pictures. Open this page in your phone’s own browser.
Open in ChromeOr tap ••• at the top of the screen, then Open in browser.
In the menu that opens, tap Save Image
For your privacy, your portrait opens from the link in the email we sent you after you paid.
Open the picture, then press and hold it and tap Save to Photos. Open the picture
Come back any time from your email.
Free with your order
In the menu that opens, tap Save Image
It is nearly ready. We will email it to you as soon as it is.
On your wall
Printed and sent to your door. You already have the portrait, so you pay for the print only.
The card you paid with
Sending to
Or pay by card
Delivery address
Card
By paying you agree to our and .
Thank you
Printed in 3 business days, then 3 to 5 business days by post.
Receipt sent. We’ll email tracking when it ships.
On your phone
Your portrait as your phone’s wallpaper.
Your wallpaper comes with your portrait when it is ready.
In the menu that opens, tap Save Image
Your portrait
Your wallpaper
Your portrait
Your wallpaper
This app cannot save pictures. Open this page in your phone’s own browser with the button at the top of this page, or use the link in your email.
Tap a star to rate your portrait.
A little extra, from us
credit for your next portrait
A real person replies within 1 working day.
While you wait, open a gift
While you wait
What families say
Composing your portrait
Reading both photographs…
Who is it?
There is more than one person in this photo. Tap everyone you want in the portrait.
Is this the right photo?
Your portraits
The small print
Written for this shop, not copied from another one. The digital file and the printed portrait have different rules, and each policy says which one it means.
This shop is run by , trading as Frameline, at . Our company number is . You can reach us at .
A portrait, drawn from photographs you send us, of the people in them. It comes two ways:
On a printed portrait you may add our delivery cover, which has its own terms.
The two are treated differently when it comes to refunds. See Refunds.
Prices are shown on the page before you pay and are in US dollars.
We make your portrait and show it to you watermarked. Nothing is charged until you approve it. When you pay, we prepare your full-size file without the watermark and email it to you within 24 hours, or within 1 hour when you choose 1-hour delivery at checkout.
You keep every right you already have in the photographs you upload. By uploading them you give us permission to use them for one purpose: making and remaking your portrait. Nothing else. We do not keep them: they go to our production partner only to make your portrait, and we keep only the finished portrait. We will not publish them, sell them, or show them to anyone else.
You confirm that you are allowed to send us the photographs, and that using them does not break anyone else's rights. If a photograph was taken by a professional studio, the photographer may still own the copyright in it, and it is on you to have their permission.
We will not make a portrait that is sexual, hateful or violent. If we decline, you have not been charged.
We own the drawing we make. You get a licence to use it for personal use only, for as long as you like, with no further payment. That covers printing it, framing it, hanging it and sharing it with your family. It does not cover reselling it or using it to advertise something, unless we agree that in writing.
Once you pay, the portrait you approved is final. We do not redraw it after payment.
A phone wallpaper made from your portrait. A canvas or framed print also comes with a $15 credit for your next portrait, and an art print with a $5 credit; the digital file comes with a printing guide instead. One credit comes with each order, however many portraits are in it: the larger one its prints earn. The credit is sent as soon as your order is paid, and the wallpaper comes with your portrait. The credit takes its amount off one later order placed within 60 days of the order it came with. It works once, and it stops working at the end of those 60 days, or if the order it came with is refunded in full or lost in a dispute. The emails and the page that give you the credit say the day it ends.
Every order also comes with a free surprise portrait: a second portrait of the same people, in a new setting, which we make from the portrait you approve. One comes with each order, however many portraits are in it. It is a digital file, sent by email with your portrait. It is not printed or posted, and it is not a redraw of the portrait you bought. It does not change the price of your order. If the order is refunded in full or lost in a dispute, it is not sent, and its download stops working.
Payments are taken by our payment processors, including Shop Pay when you pay with it. We never see or hold your card details. Your card is charged when you confirm the order. If a payment fails or is reversed we may hold the file and the print until it is settled.
When you pay by card, our payment processor keeps the card so we can offer you an extra, added with one tap: on the page you see straight after paying, such as a second copy of your print or another portrait from new photos, and on your portrait's own page, such as a print or a frame of your portrait or of your free portrait. Your card is charged for it only if you press that button, for the price shown on it. We do not use the card for anything else.
If we get it wrong, we will put it right with your money back, or with a new frame or canvas under our 1-year frame guarantee, as set out in Refunds. Where the law allows us to limit what we owe beyond that, we limit it to what you paid for the order. We do not limit anything that cannot lawfully be limited, including liability for death or personal injury caused by our negligence, or for fraud.
These terms are governed by the law of , and disputes go to the courts of . If you are a consumer, this does not take away any right you have to bring a claim where you live.
We may change these terms. The version in force when you order is the one that applies to your order.
This explains what we hold about you, why, who else sees it, and how to make us delete it. Short version: we keep the least we can, for as long as we need to look after your order, and your photographs are not a product we sell.
Because we need it to make the thing you bought and to honour it afterwards. Where the law asks for a legal basis, ours is the contract between us, and our legitimate interest in keeping records of what we sold and to whom. Where you have given us permission for something extra, you can take that permission back.
We do not sell your data and we do not pass your photographs to anyone who is not on that list.
The photographs you upload: we do not keep them. They go to our production partner to make your portrait and are never stored on our server. Your finished portrait: 1 year, so you can download it again. You can ask us to delete it sooner, at any time. Order and payment records: 7 years, because tax rules ask us to keep them. Records of visits to the site: until you ask us to delete them.
Our own server, which holds your portrait and your order, is in the United States. The services listed above hold what they receive under their own privacy policies, and some of them may hold it in other countries.
You can ask for a copy of what we hold, ask us to correct it, ask us to delete it, or tell us to stop using it. Write to and we will answer within 30 days. If you ask us to delete your portrait, we delete it from our server and ask our print partner to delete any copy they still hold.
If you are unhappy with how we answer, you can complain to the data protection authority where you live, if you have one.
Most of what we are sent is a photograph of someone who is gone. We treat those files as personal to you. They are never used as a sample or in an advertisement unless you have told us in writing that we may.
You must be old enough to enter a contract where you live. If you are not, ask someone who is to place the order. Children appear in plenty of the portraits we draw, and that is fine. We just do not take the order from them.
The site keeps a few things in your own browser so it works: your photographs and your order in progress, so a reload does not lose them, and a random visitor number, so we can tell a return visit from a new one. Our measurement service sets cookies to measure visits and adverts, as described above. We do not show a cookie banner.
You pay only when you approve your portrait.
Once you pay, the portrait you approved is final. We do not redraw it after payment.
You see your portrait and approve it before you pay. Our guarantee is that you get the portrait you approved.
You get your money back in full if the portrait we deliver is not the portrait you approved, or if your print has a printing or framing fault.
Ask within 30 days: of payment for the digital file, or of the carrier's recorded delivery date for a print. For a print, send us a photo of it. You do not need to return it, and there is no return postage to pay.
The guarantee does not cover changing your mind, or a portrait that matches the one you approved.
Every framed print and canvas is guaranteed against defects in how it was made for 12 months from the carrier's recorded delivery date: a frame or stretcher that splits, warps or comes apart at the joins, a canvas that comes loose, an acrylic front that cracks or clouds by itself, or hanging hardware that fails.
If yours has a defect like this, send us a photo of it within the 12 months. We send you a new one, made and posted to you at no cost. You do not need to return the old one.
It does not cover accidental damage (a drop, a knock, water or fire), fading or wear from sun, damp or heat, or a frame that has been altered or repaired by someone else. It does not cover paper prints without a frame, or the digital file. Damage or loss in the post is covered by the delivery cover instead. In the first 30 days, the money back guarantee above also applies.
If we refund a digital order, we ask you to delete the file, and your download link stops working.
We do not replace or reprint a printed portrait, except under the 1-year frame guarantee above. Otherwise a refund is how we put it right. A refund on a printed portrait includes the digital file, so we ask you to delete it too, and your download link stops working.
If you bought the delivery cover, you get your money back in full when its terms apply. Without the cover, contact us and we will check the carrier record. We refund damage or loss when the carrier or print partner confirms that it happened before delivery, and we honour any additional rights the law gives you.
A digital order cannot be cancelled once it is paid for, including while we prepare your file; the digital guarantee above still applies. We wait 6 hours before sending a print order to our print partner. Contact us during that time and, if it has not been sent for printing, we will cancel it and refund it in full. Once printing has started, it cannot be cancelled.
Back to the card you paid with, or to Shop Pay if you paid with Shop Pay. It leaves us within 3 working days. How long your bank takes after that is up to them, usually a few working days.
None of this replaces the rights the law gives you where you live. If the law gives you more than this policy does, you get the law.
Within 24 hours of your payment, or within 1 hour when you choose 1-hour delivery at checkout, to the email address you gave at checkout. There is nothing to post. Check the address before you pay, because a typo sends your portrait to a stranger.
Printed, packed and posted from the United States by our print partner. Printing and framing take 3 business days; an art print has no frame and is printed in the same time. Standard delivery then normally takes 3 to 5 business days, or 1 to 3 business days with Express, Monday to Friday. The carrier is USPS, UPS or FedEx, chosen when the parcel is ready. Parcels are tracked. A signature is not normally required, although a carrier may require one for a particular delivery.
We post paper, canvas and framed prints to addresses in the United States only. Outside the United States you can still buy the digital file, which works anywhere.
We post to the address you type. Contact us as soon as possible if it is wrong; it can be changed only before the order goes to our print partner. If a wrong or incomplete address makes the parcel come back, you pay the carrier's actual postage for a second attempt. If it does not come back, the delivery cover does not apply.
Delivery dates are estimates, not guaranteed dates. If printing or delivery is materially delayed, contact us and we will check the order and tell you what is happening.
$4.99, once, added to an order that includes a paper, canvas or framed print. There is nothing to post with a download, so it is not offered on one.
Your paper, canvas or framed print, if it is damaged on the way to you, or lost on the way to you.
Your money back in full. We do not send a replacement.
It does not cover a wrong or incomplete address supplied at checkout, a parcel stolen or damaged after the carrier records it as delivered, ordinary delivery delay, damage reported more than 24 hours after delivery, or damage caused after delivery. It does not limit any rights the law gives you.
Write to with your order number and tell us what happened.
We answer within 1 working day.
This is a promise from us to you about a thing we made. It is not an insurance policy, it is not underwritten by an insurer, and it gives you nothing beyond what is written on this page.
Questions about these policies? Write to .


